问题追踪机制
亨瑞艾维在检测IWAY标准执行过程中,若出现“不合格”、“整改”的评价结果,系统即启动“不合格记录”追踪机制对所出现的问题进行持续跟踪,直至该项问题得到修正为止。
问题追踪流程图:
一、记录不符合标准要求的问题
任务执行过程中发现有“不合格”或“整改”判定后,系统即会将此事件单独记录并给相关人员发送信息提示。
后续以“不合格项”简称被判定了“不合格”和“整改”的检查项目。
二、不合格项的追踪
不合格项在下一次执行检查任务时,会被自动调出显示在任务执行界面,以提示检查者,且本次检查需以照片或视频方式留取尚未改进或已纠正的证据。
此不合格项在判定为合格后系统会将记录关闭,同时发送信息给相关人员,下次不再提示;若仍为“不合格”,系统也会发送信息给相关人员,且本不合格项继续打开,下次仍会提示,直至被纠正判定合格为止。
三、不合格项的追踪查询
1.PC端
可以通过时间周期和区域进行筛选,查看不合格或需要整改的记录任务项。左侧显示首次不合格和整改记录,右侧展示任务项在接下来几天的执行情况,并提供存放这几天追踪记录的照片和视频。
查询:
报表:
2.APP监督端
可以通过时间周期和区域进行筛选,查看不合格或需要整改的记录任务项。
3.APP执行端
在执行任务时,如果遇到不合格情况,点击不合格并提交后,系统会将相关数据记录在不合格记录表中。如果在第一天选择了不合格或整改,并提供照片或视频,那么在第二天继续执行对应的任务时,也需要提供照片或视频。在第二天执行任务时,如果选择合格,则该记录将被关闭;但如果选择了不合格或整改,则会继续进行追踪记录,直到任务项合格为止。这样可以确保任务项的质量跟踪和持续改进。
四、不合格项的提示信息发送
序 | 时机 | 级别 | 说明 |
1 | 首次不合格 | 一级 | 上级 |
2 | 第二次不合格 | 二级 | 上级和iway负责人 |
3 | 多次不合格 | 三级 | 上级、iway负责人和总经理最高层 |
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