Product features: Email (app)
with a workspace selected, open Email on the apps desktop and use your mailbox or a shared mailbox for this workspace to receive and send.
Source help/en/product-features/platform-email.md
In user language: with a workspace selected, open Email on the apps desktop and use your mailbox or a shared mailbox for this workspace to receive and send.
Related: Plugin apps
Chat as action
Tell the app assistant in Email what you want, e.g. “any unread?”, “search subjects containing weekly report”, “write to name@company.com, subject weekly report”, “forward this to Li”. It acts within your permissions.
Draft the body: you do not have to write the full text first. State purpose, points, and tone, e.g. “write a formal post-meeting confirmation, three points are…” — the assistant generates subject and body, fills the current compose draft, and shows it immediately.
Reply: after opening a message, say “help me reply: decline the reschedule, suggest next Wednesday” — the assistant drafts a polite reply from the original. Tapping Reply also opens a draft that quotes the original; then asking the assistant to edit works the same.
Forward: open a message and tap Forward, or tell the assistant “forward this to so-and-so” — subject gets Fwd:, body quotes the original, recipients you fill or the assistant fills; send includes original attachments (except inline images).
You review and edit, then say “send it” or tap Send. Do not assume speaking it has already sent.
Usage and examples: Using the Email app.
The same kind of request to the help agent in another module uses the same operations.
What you can do
| Capability | What you get |
|---|---|
| Inbox | New mail, search, open, reply, forward, delete; tap an attachment to preview on the right of the message (sheets, documents, PDFs, images), or download |
| Sent / Drafts / Deleted | Find sent, unsent, just-deleted |
| Compose | Fill the app window for new mail, reply, or forward; drag edges to resize; body expands; you can save a draft first |
| Mailboxes | Add a personal mailbox; admins can add a shared mailbox for this workspace (e.g. front desk) |
Or Go to apps desktop → Email.
How to open
- Select a workspace in the top bar
- Apps → Email
The first time an admin opens it, plugin notes sync to workspace knowledge.
Notes when adding a mailbox
NetEase 163 / 126 and QQ Mail: enable IMAP in the web mailbox and put an authorization code in the password field — not the website login password. Gmail with 2-step verification: use an app password. Custom mail servers can pick IMAP or POP under receive method: IMAP can see Sent and other folders; POP only Inbox. If NetEase enterprise mail cannot connect via IMAP, try POP, server pop.ym.163.com, port 110, no encryption. Send often uses 465 + SSL; unencrypted port 25 is often blocked.